AI + Robots · Case Study
Automating Medical Records: How Dr.Bot Saved Thousands of Hours for Doctors
What is Penta Hospitals?
Penta Hospitals Group (EMC) operates within a complex IT ecosystem where the integration of medical and administrative processes is critical. The infrastructure is built on a division between the so called „white part”, dedicated to direct clinical work, and the „grey part”, supporting operational and billing back office functions.
The medical domain utilizes Clininet (CGM) and AMS (Asseco) systems, while the administrative layer is based on the Comarch Infomedica Emedica solution. Such an environment generates numerous touchpoints where data must be processed across different platforms.
Challenge
The primary problem identified across the group’s facilities was an excess of repetitive, manual tasks that burdened medical staff during every patient visit.
Physicians lost clinical time because the process was:
Time consuming
Physicians spent a significant portion of a 10 minute appointment on manual procedure coding and updating medical records that require annual review.
Tedious
The tedious flagging of visits for system billing distracted attention from the patient.
Unstable
Potential Clininet system failures often went undetected until they actually blocked staff workflows.
Solution
The introduction of the proprietary Dr.Bot solution enabled full automation of the most burdensome stages of medical documentation.
HL7 coding
The robot took over coding and signing medical consultation documents in accordance with the HL7 standard, ensuring data consistency between the AMS/Clininet systems and InfoMedica.
Closing visits
Dr.Bot automatically updates medical data and handles the formal closing of visits for billing, eliminating the need for manual interface interaction.
System guardian
The solution monitors the performance of the Clininet application and immediately reports detected errors, allowing for proactive technical support before the problem affects the end user.
Results
The implementation of Dr.Bot delivered spectacular results, freeing up time previously wasted on bureaucracy:
period covered by the statistics
codings performed by the robot
reduction in administrative visit time
of physician time reclaimed annually
Time for the patient
The equivalent of a full year of full time work returned to the healthcare system, allowing specialists to focus exclusively on patient diagnostics and the therapeutic process.