What is Penta Hospitals?

Penta Hospitals Group (EMC) operates within a complex IT ecosystem where the integration of medical and administrative processes is critical. The infrastructure is built on a division between the so-called “white part,” dedicated to direct clinical work, and the “grey part,” supporting operational and billing back-office functions. The medical domain utilizes Clininet (CGM) and AMS (Asseco) systems, while the administrative layer is based on the Comarch Infomedica Emedica solution. While functional, such an environment generates numerous touchpoints where data must be processed across different platforms, naturally creating opportunities for the automation of routine bureaucratic tasks.

Challenge

The primary problem identified across the group’s facilities was an excess of repetitive, manual tasks that burdened medical staff during every patient visit. Physicians were forced to spend a significant portion of a 10-minute appointment on non-clinical activities, such as manual procedure coding, updating medical records that require annual review, and the tedious flagging of visits for system billing. An additional challenge was the stability of the working environment—potential Clininet system failures often went undetected until they actually blocked staff workflows, impacting patient throughput and overall comfort.

Solution

The introduction of the proprietary Dr.Bot solution enabled full automation of the most burdensome stages of medical documentation. The robot took over the process of coding and signing medical consultation documents in accordance with the HL7 standard, ensuring data consistency between the AMS/Clininet systems and InfoMedica. Dr.Bot automatically updates medical data and handles the formal closing of visits for billing, eliminating the need for manual interface interaction. Importantly, the solution also acts as a system guardian—monitoring the performance of the Clininet application and immediately reporting detected errors, allowing for proactive technical support before the problem affects the end user.

Results

The implementation of Dr.Bot has delivered spectacular results, freeing up time resources that were previously wasted on bureaucracy. Statistics covering a 489-day period show that the robot performed nearly 235,000 codings, resulting in savings of 3 to 5 minutes per patient. Given a standard 10-minute visit, this represents a 20–30% reduction in administrative time. Annually, physicians using Dr.Bot have reclaimed a total of 11,748 working hours—the equivalent of a full year of full-time work returned to the healthcare system, allowing specialists to focus exclusively on patient diagnostics and the therapeutic process.